Have a question about an order, sizing or returns? Send us a message using the form below or email us at support@londorelle.com.
Our team aims to reply to all emails within 24 hours on working days. You can also call us on +31 6 38416895 (Monday to Friday, 9:00–17:00 CET/CEST).
Londorelle is a trading name of ECOM MAIMOUNI LTD, registered in England and Wales (company number 17222412). Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.
Yes! We offer free UK shipping on all orders. There are no additional shipping charges, so the price you see is the price you pay.
All orders are dispatched within 1–2 working days. Once shipped, delivery typically takes 6–8 working days. You’ll receive a tracking link by email as soon as your order is on its way.
Our pieces are designed to flatter, but sizing may vary slightly depending on the fabric and style. To ensure the perfect fit, please refer to our Size Guide on each product page.
If you're between sizes, consider:
Still unsure? Our customer support team is happy to help you find the ideal size!
Many of our dresses are lined for extra coverage. Some fabrics, such as chiffon or lace, have intentional sheer details for a more elegant look. Check the product description for details, or email us if you’re unsure.
If you ordered the wrong size or simply changed your mind, don’t worry — we’ve got you covered. You can return unworn items with their tags attached within 30 days of delivery.
Email us at support@londorelle.com with your order number and we’ll guide you through the next steps.
Our team aims to reply to all emails within 24 hours on working days, and usually much sooner.