FREQUENTLY ASKED QUESTIONS
Do You Offer Free Shipping?
Yes! We offer free UK shipping on all orders. There are no additional shipping charges, so the price you see is the price you pay.
How Long Does Shipping Take?
All orders are dispatched within 1–2 working days. Once shipped, delivery typically takes 6–8 working days. You’ll receive a tracking link by email as soon as your order is on its way.
Do The Pieces Run True To Size?
Our pieces are designed to flatter, but sizing may vary slightly depending on the fabric and style. To ensure the perfect fit, please refer to our Size Guide on each product page.
If you're between sizes, consider:
- For fitted styles with minimal stretch, opt for the larger size for a comfortable fit.
- For coats and jackets, size up if you like to layer chunky knits underneath.
- For stretchy fabrics, you may size down for a more sculpted look.
Still unsure? Our customer support team is happy to help you find the ideal size!
Are The Dresses Lined Or Sheer?
Many of our dresses are lined for extra coverage. Some fabrics, such as chiffon or lace, have intentional sheer details for a more elegant look. Check the product description for details, or email us if you’re unsure.
How Do I Return An Item?
If you ordered the wrong size or simply changed your mind, don’t worry — we’ve got you covered. You can return unworn items with their tags attached within 30 days of delivery.
Email us at support@londorelle.com with your order number and we’ll guide you through the next steps.
How Quickly Do You Respond to Emails?
Our team aims to reply to all emails within 24 hours on working days, and usually much sooner.